How being a customer support executive can kills your brain cells
User logged a problem that application X is not working due to account lock out. Request unlock account, stated: still remember password.
(FYI, account lock out is due to password key in incorrectly)
Exec calls user...
Exec: Good afternoon. This is Exec calling from Y. May I speak to User please?
User: This is User speaking. *& User starts giving unnecessary lengthy details of User's problems with application X*
Halfway through, as soon as User stop talking for a moment (probably to catch a breath ), Exec quickly jumped in at the chance to talk...
Exec: I've already unlocked your account for application X. Can you please try again?
User: *continues blabbing*
Exec: *sigh silently & repeated what was mentioned while User was blabbing*
User: Oh, okay!! *User proceeds to try login again*
After what seems like ages later...
User: No. Cannot. Still lock.
Exec: *curses application X silently & proceeds to unlock User's account again* I've already unlock it again. Please try again...
After few rounds of unlocking by Exec & trying to login by User... (because User insisted User remembers password)...
Exec: Do you want me to reset the password for you to try??
User: Okay.
Exec: *unlock account & perform password reset* User, your password is ZZZZZZ00.
User: *try login* No. Cannot. Account lock.
Exec: *unlock account again* I've unlocked again. Please try again. Make sure you type carefully. It gets lock as soon as you key in incorrect password.
Freaking User still manage to get it incorrectly & Exec had to unlock User's id repeatedly...
Until suddenly, User remembered User's ABCs from kindergarten & miraculously manage to type it correctly.
Exec: *relief that User manage to login*
User: It's prompting me "Password expired. Please change password."
Exec: *speechless for a moment. Like that also need to teach mehhhhh???* Yeah, just change to your own password, then okay d.
User: Okay *attempts to change password*
After what seems like a million years...
User: Cannot. It says "Password must contain at least 3 numbers"...
Exec: *almost bangs head on table* Just follow the instruction.. Your new password must have 3 numbers...
User: *attempts to change password* Cannot. I don't remember my old password..
(FYI, Old Password should the one that was just given to User: ZZZZZZ00)
Exec: o.O *but what's with User insisting able to remember old password earlier?* Actually, for the old password, your should key in the password I gave you just now.. The ZZZZZZ00..?
User: Oooooh... Okay!
After what seems like hundred million years...
User: System won't accept my password.
Exec: *at the verge of screaming!* You have to make sure there's 3 numbers in order for the system to accept your password..
In the background, Exec hears User's colleague advice to key in password ZZZZZZZZ000.
User: Ah.. Okay already..
Exec: Thank you. *faster end the call*
(FYI, account lock out is due to password key in incorrectly)
Exec calls user...
Exec: Good afternoon. This is Exec calling from Y. May I speak to User please?
User: This is User speaking. *& User starts giving unnecessary lengthy details of User's problems with application X*
Halfway through, as soon as User stop talking for a moment (probably to catch a breath ), Exec quickly jumped in at the chance to talk...
Exec: I've already unlocked your account for application X. Can you please try again?
User: *continues blabbing*
Exec: *sigh silently & repeated what was mentioned while User was blabbing*
User: Oh, okay!! *User proceeds to try login again*
After what seems like ages later...
User: No. Cannot. Still lock.
Exec: *curses application X silently & proceeds to unlock User's account again* I've already unlock it again. Please try again...
After few rounds of unlocking by Exec & trying to login by User... (because User insisted User remembers password)...
Exec: Do you want me to reset the password for you to try??
User: Okay.
Exec: *unlock account & perform password reset* User, your password is ZZZZZZ00.
User: *try login* No. Cannot. Account lock.
Exec: *unlock account again* I've unlocked again. Please try again. Make sure you type carefully. It gets lock as soon as you key in incorrect password.
Freaking User still manage to get it incorrectly & Exec had to unlock User's id repeatedly...
Until suddenly, User remembered User's ABCs from kindergarten & miraculously manage to type it correctly.
Exec: *relief that User manage to login*
User: It's prompting me "Password expired. Please change password."
Exec: *speechless for a moment. Like that also need to teach mehhhhh???* Yeah, just change to your own password, then okay d.
User: Okay *attempts to change password*
After what seems like a million years...
User: Cannot. It says "Password must contain at least 3 numbers"...
Exec: *almost bangs head on table* Just follow the instruction.. Your new password must have 3 numbers...
User: *attempts to change password* Cannot. I don't remember my old password..
(FYI, Old Password should the one that was just given to User: ZZZZZZ00)
Exec: o.O *but what's with User insisting able to remember old password earlier?* Actually, for the old password, your should key in the password I gave you just now.. The ZZZZZZ00..?
User: Oooooh... Okay!
After what seems like hundred million years...
User: System won't accept my password.
Exec: *at the verge of screaming!* You have to make sure there's 3 numbers in order for the system to accept your password..
In the background, Exec hears User's colleague advice to key in password ZZZZZZZZ000.
User: Ah.. Okay already..
Exec: Thank you. *faster end the call*
Labels: work
0 Thoughts:
Post a Comment
<< Home